FaQ

I’m interested in booking a course, which of your phone numbers should I use?

You can call us on either of our numbers for any enquiry or booking. Both numbers are in use in the office.

07518 236265                                 01424 432232 

What are your office hours?

We are open Monday to Friday 9am – 5pm.  If in the event someone wasn’t available to answer your call you can leave your name and number as a message and we will get back to you.

Can I pay for my course in installments?

We do not offer any installment option with our courses. Payment must be made in full before the course date.

What are the available payment options?

We are able to accept credit, debit cards, bank transfers (BACS), cash and cheques.

Are there any additional costs?

The prices we advertise for courses exclude VAT, so you will need to add on the current rate of VAT to the full amount.

What is included in the price?

Registration, administration and exams costs are all included in the advertised course fee.

Refreshments such as tea, coffee, biscuits and other beverages are provided at no extra cost. For most of our courses we also aim to have a selection of sandwiches available for candidates.

We do not supply any books, if you need a book or any other learning material then you will need to source them yourself at your expense.

Will I need to bring my own tools?

No, we provide the relevant tools. You are welcome to bring your own but you will do so at your own risk, knives are not permitted. We will not be held responsible if your property is lost, stolen or damaged whilst attending or traveling to and from your course.

Clothing

While the majority of the time you spend with us you will be listening and learning there will be practical assessments involved in most of our courses. Candidates need to wear appropriate footwear and clothing suitable for the assessments. Footwear needs to appropriate e.g. steel toe capped boots.

Do I need to bring any PPE (Personal protective equipment)?

The only PPE you need to consider to bring are steel toe capped boots, these are only needed for practical assessments.

Parking

Ashburnham Village hall has it’s own car park.

There is a height restrictive bar on the entrance to the car park that prohibits taller vehicles (e.g. vans with roof bars or tubes). We are able to open this, and will do so on the days we use the hall. Please be aware, if you arrive early you will need to wait outside the car park.